What is SSF? SSF Software Explained 

Gyms and fitness facilities are a hard business to run if you’re constantly struggling to keep your members for a meaningful amount of time. It’s even harder to keep your members when you run a low staff model that expects members to somehow figure out how to develop and maintain their fitness journey on their own. For low staff gyms managing your members fitness experience to increase the likelihood of their success was previously impossible, until SSF Software came along…

What is SSF Software? 

Self Service Fitness (SSF) software is all about managing the experience of members who exercise independently at your fitness facility. SSF software’s goal is to ensure that your members can develop and stick to a sustainable fitness journey on their own. SSF software assists low-staff or no-staff fitness facilities with their ability to provide great service, enhance engagement, boost efficiency and improve profitability.  

Who is SSF software for?

SSF software is for any fitness facility that allows people to exercise independently and unsupervised. If people can work out on their own at your facility - then an SSF system is needed. SSF software is perfect for: 

• 24/7 Gyms, 
• Health Clubs,  
• Fitness Clubs,
• Schools, Universities & Colleges, 
• Country Clubs, 
• Hotels & Resorts, 
• Apartments, and 
• Offices  

Many fitness facilities offer a mix of classes, boot camps, personal training and the opportunity for people to work out on their own. At these hybrid facilities, SSF software is still just as valuable. SSF software isn’t needed for fitness facilities that is purely delivered through; classes, bootcamps and PT sessions. Home fitness also doesn’t require the use of an SSF system. 

Why your gym or fitness facility needs an SSF system:

Operating without SSF software is just… harder:

Carefully managing the experience of people of all skill levels at your fitness facility is crucial towards maintaining a low churn rate (eventual link to our churn calculator or tracker), running a successful fitness business and most importantly - helping people achieve their fitness goals. Failure to properly manage the SSF experience could be what’s holding back your fitness facility from maximising its potential. 

There are many reasons why it’s so difficult to manage this experience well; 

• Many members may come during unstaffed hours, so they receive zero staff interaction 
• Staff already have lots of admin tasks to get done, making time for member engagement harder 
• Staff don’t have the right tools to engage with members in helpful and genuine ways.    
• It’s extremely difficult to build a culture and sense of community at your facility with low or no staff presence. 
• Staff’s time can be spent doing repetitive tasks that have little impact in the long term 

• Showing new members many pieces of equipment they’ve never seen before and explaining what they do often leave members more confused - it’s not possible for a beginner to learn the proper technique and muscles used for many machines in a matter of minutes. 

• There isn’t a simple way of knowing what members are engaging with the most or what they want to receive more of.  

• Measuring who’s used the printed workout sheets or tried the workout/challenge of the week is either very tedious or impossible for some 

• It’s really difficult to tell who actually wants more assistance vs who wants to be left alone, and it can create very awkward situations if staff approach the wrong person, even if they have the best of intentions. 

But it doesn’t have to be like this…  

The benefits of using SSF Software:

An SSF system is dedicated to empowering low-staff or no-staff fitness facilities with the ability to engage with members - keeping them informed and motivated to start and stay on their fitness journey with you. SSF software provides the opportunity to tackle many key pain points that fitness facilities face on a regular basis; 

• It ensures that people of all abilities and experience levels can find what's best for them, making your facility feel perfect for them. 
• Engages with members who come outside staffed hours or when there is less staff than normal. 
• Provide clear guidance for those who need it most - newbies and intermediates 
• Can deliver true 24/7 service for 24/7 fitness facilities. 
• Leverage the abilities of staff to be more efficient, so they can provide more for members, in less time. 
• Providing an exercise library that actually reflects what’s in your facility.
• Enable staff to produce new workouts in minutes, utilising what your facility specifically has to offer. 
• Tracking what exercises and workouts are popular, so members can be served more of what they want. 

How do I get started with SSF Software:

Getting started with BeneFit's SSF Software is simple: 

1. Sign Up 
2. Upload Equipment List 
3. Install on site 
4. Ready to go